Legal

Refund & Returns Policy

Effective date: August 30, 2026

Because Revenant Timber & Reclaimed sells three different kinds of products, refund terms differ depending on what you ordered.

1. Ready-to-ship shop furniture

Damaged or defective on arrival: Contact us within 7 days of delivery at wrpfurniture@gmail.com with photos of the damage or defect and your order number. We will offer a repair, replacement, or full refund, including return shipping, at no cost to you.
Change of mind: Because most shop pieces are one-of-a-kind, we accept returns for any reason within 7 days of delivery, provided the piece is unused and in its original condition. Return shipping is the buyer's responsibility, and a 15% restocking fee may apply to cover payment processing and handling.
Refunds are issued to your original payment method through Stripe and typically appear within 5–10 business days of us receiving the returned item.

2. Custom furniture commissions

Custom commissions are built specifically for you, so different rules apply:

Deposit: The deposit paid to start a commission is refundable only if you cancel before we begin sourcing material or design work. Once material has been sourced or fabrication has started, the deposit becomes non-refundable, as it covers material and labor already committed to your piece.
Cancellation after work begins: If you need to cancel after work has started, we will invoice for materials used and labor completed to date; any deposit balance beyond that amount will be refunded.
Final balance: The remaining balance is due before delivery or pickup and is non-refundable once the piece is complete and accepted, except for manufacturing defects (see below).
Manufacturing defects: If your finished commission has a genuine defect in materials or workmanship, contact us within 14 days of delivery. We will repair the issue at no cost; if we're unable to make it right, we'll discuss a partial or full refund on a case-by-case basis.
Reasonable variation in reclaimed wood grain, color, and character (see our Terms of Service) is not considered a defect.

3. Reclaimed wood materials (quote-based orders)

Before shipment: You may cancel a confirmed material order before it ships for a full refund, minus any milling, cutting, or preparation work already performed specifically for your order.
After shipment / delivery: Because reclaimed material is often custom-cut or milled to your specifications, it is not returnable once shipped or delivered, except in the case of shipping damage or a material defect.
Damaged in transit: Freight damage must be reported within 48 hours of delivery, with photos of the material and packaging, so we can file a freight claim and arrange a replacement or refund. Please inspect material at the time of delivery whenever possible and note any visible damage on the delivery receipt.
Unused stock returns: If we agree to accept a return of unused, uncut standard stock, a restocking fee of up to 20% plus return freight will apply.

4. How to request a refund, repair, or replacement

1. Email us at wrpfurniture@gmail.com (furniture and shop orders) or justin@revenantimber.com (material orders) with your order number or quote reference. 2. Include photos and a description of the issue. 3. We'll respond within a few business days with next steps.

5. Refund method and timing

All refunds are issued to the original payment method through Stripe. Once approved, refunds typically post within 5–10 business days, though your bank or card issuer may take longer to show the credit.

6. Contact us

Justin Kutz Revenant Timber & Reclaimed / Wisconsin Reclamation Project Email: justin@revenantimber.com · wrpfurniture@gmail.com Phone: (920) 650-0451